At Sophie's Cuban Cuisine, we understand that plans can change. To provide clarity and transparency regarding cancellations for catering orders, we have established the following policy:

Cancellation Timeframe:

• Guests have the flexibility to cancel their catering order up to 24 hours before the scheduled delivery or pickup time.

1. Refund Policy:

   • Orders canceled same day, or within the 24-hour window will be issued partial refund of 50%.

2. Rescheduling Option:

   • Additionally, if you find yourself needing to make changes within the 24-hour period, we are happy to accommodate a rescheduling of your order for another date, subject to availability.

3. How to Cancel or Reschedule:

   • To cancel or reschedule your catering order, please contact the Sophie's Cuban location via phone or email at least 24 hours before the scheduled delivery or pickup time. You may also submit a request on this page. 

4. Refund Process:

   • Upon receiving your cancellation request within the specified timeframe, we will process a refund equal to 50% of the total order amount to the original payment method used for the transaction.

5. Communication:

   • We will promptly confirm all cancellation or rescheduling requests and provide details via email.

6. Policy Acknowledgment:

   • By placing a catering order with Sophie's Cuban Cuisine, you acknowledge and agree to abide by the terms of this cancellation and rescheduling policy.